Jabber And Webex Teams Integration

Cisco Jabber and Webex (formerly Webex Teams) are categorized as Video Conferencing and Business Instant Messaging Unique Categories Cisco Jabber is categorized as UCaaS Platforms. As for Cisco Webex Teams, it leverages Jabber and its own Unified Communications Manager and Hosted Collaboration Suite platforms. It offers three different approaches to fit customer needs: Webex Calling for small and midsize businesses, and on-premises or single-tenant platforms hosted by a partner when it comes to large customers. Now your Jabber users can communicate by text message with anyone on any mobile phone. SMS Texting with Cisco Webex Teams. The Webex Teams Collaboration tool’s instant messages are converted into SMS for communication with external parties. Now your Webex Teams implementation has become an even more powerful tool for communication and collaboration. The UCCX compatability matrix does show support for webex teams. The history of looking at webex teams now instead of jabber as a replacement for the IP Communicator is because our contact center agents currently float and use extension mobility, which jabber does not support.

With the Cisco Webex / Jabber Interop setting enabled:

• People can send or receive messages between Webex and Jabber apps.

• Jabber users see a status of On Cisco Webex, when their contact is using Webex.

Deployment Requirements

When you pass through the waters song. Supported for Cisco Jabber cloud deployments only.

Before you enable this setting, check the following:

• Your organization must be added to the Cisco Platform identity service. You can check in Cisco Webex Control Hub to see if your organization has been added. If your organization hasn't been added, you can contact the Cisco Customer Support team or your Cisco Customer Success Manager to request that your organization is added to the Cisco Platform identity service. This process to add users to the identity service takes some time to complete.

  For more information on the request process for Cisco Customer Support or Cisco Customer Success Manager, see this support article.

  Cisco Jabber (Webex Messenger) and Webex domains must be identical for the Webex Messenger Org to be synched into the Cisco Platform identity service.

  Cisco Directory Connector must be disabled in Control Hub, as this method of managing users is not compatible with how users are managed in a Jabber cloud deployment.

• If you use Single Sign On (SSO) for Webex Messenger then you must set up SSO for Cisco Platform identity service. For more information about configuring SSO, see the Cisco Webex Messenger Install and Upgrade documentation.

Known Limitations

• Users can only send text between Jabber and Webex, sending any other content is not supported.

• You can only send messages in a space with one person, you can't send messages in group spaces.

• End-to-end AES encryption is not supported.

• All users must have the Cisco Webex / Jabber Interop setting enabled.

  When a Jabber user without interop enabled attempts to send a message to an interop enabled user who isn't signed in to Jabber, they receive this message This user is currently offline in Jabber and the message cannot be delivered.

Jabber Requirements

Cisco Jabber clients 11.9 or later.

Ensure the following parameter is set to False in the jabber-config.xml file:<Persistent_Chat_Enabled>False</Persistent_Chat_Enabled>

AES encryption must be disabled in Cisco Webex Messenger Administration Tool (Org Admin). In the Policy Editor tab, disable the Support End-To-End Encryption for IM setting.

Cisco Webex Control Hub Settings

You can enable the Cisco Webex / Jabber Interop setting in Control Hub for your entire organization and then for specific people. The setting is also available as one of the services to choose in the CSV file user setup.

Jabber Webex Teams Meeting

Set Up Messaging Between Cisco Webex and Jabber for Your Organization

When your users are in Webex and also in Cisco Jabber, you can use this setting to allow everyone in both apps to communicate with each other.

Add Webex To Jabber